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I Can’t Connect to the Internet

You just tried accessing the internet and it says unable to load page, or no connection found.

Commonly this is a connection problem from your modem to your internet service provider. The first thing to do is unplug the power from your router and modem. Then reconnect the modem first, wait a few seconds for the lights to start cycling, then reconnect the router. Sometimes you may need to wait a minute or so for the modem to finish cycling and become stable before reconnecting the router. Make sure that all the correct lights appear on both your modem and router. If there is an outage in the area then the link/internet light on the modem will fail to stop blinking or go green. Models will vary as to what lights they show, but there is generally one light that shows a connection. Then try connecting again, this often solves the issue. On occasion the modem gets data stuck in it and loses connection, or something may have tried tunneling into your router, and the firewall shut communications down.

If this fails to solve it, I suggest running a full virus scan with whatever virus security your have installed. After that completes, I suggest running a full malware scan and see what that finds. I recommend Malwarebytes, but there are a great many anti-malware programs available, any one of them should be adequate to do the job. Malwarebytes actively monitors traffic on the system in an attempt to stop the malware from getting on the system in the first place.

If you still cannot get online you may try either rolling back the network card driver, Microsoft may have updated the driver and the new driver may be preventing you from connecting, or downloading a newer driver from the manufacturers website.

If, after all of this, you are still unable to connect to the internet, then I would recommend calling a professional and have them diagnose, and hopefully repair, your issues.

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Microsoft just Called, I’m Infected !!

You just got a call from Microsoft telling you that they have found that your system is infected, and they want you to give them access to your computer. Don’t do it. Microsoft will not do this. They do not monitor your system, they will not know if you are infected. This is a scam to gain access to your computer and your money. If you gave these people access to your computer, you are almost certainly infected with a virus, now.

These guys get access to your computer, make it look like they are installing beneficial programs on your system. They may actually install some beneficial programs, but the bulk of what they have done is simply a smoke screen. They now have access to your files, they have your IP address, and they have a doorway into your computer.

They will act like they are the only ones that can clean your machine. They will try to bully you into installing their product. However, once they are in, they will continue to come back every few months or so, telling you the have found the more infections have gotten onto your computer, and you need to have them access the system again. The only thing they are doing is coming back for more money.

If your lucky, you will be able to run your anti-virus program, and an anti-malware program and remove the items they have put on the system. I recommend Avast Anti-Virus and Malwarebytes Anti-Malware. More than likely you will need to have a qualified technician look at your machine and clean it out for you.

You can stop this if you play smart. Just remember, Microsoft will not call you about infections, your cable company will not call you about infections (unless you are infecting them), Intuit will not call about infections, the Government is not watching your internet for infections. All of these that I mention, are scams that I have run across. Play it smart, don’t be fooled by these fast talking con-men and women.