Online Medical Education

Furthering Education in the Medical Field

In association with CMEsolutions.org


CMEsolutions, LLC and Online Medical Education are dedicated to education for physicians, pharmacists, and others involved in the health care field. Our mission is to provide high-quality continuing medical education opportunities that promote lifelong learning for practicing physicians, pharmacists and other health care professionals.

Need Help? Frequently Asked Questions

If you are experiencing difficulty playing the following presentation, please consult the list of Frequently Asked Questions below.

Q: Does my system meet the minimum requirements to view this webcast presentation?
A: You require the following to view a webcast presentation:

PC Users:

  • OS: Windows 98/ME/2000/XP/Vista/7
  • 233 megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor
  • Internet connection: 28.8kb/s for audio; 56.6kb/s for low speed video; 100kbps for high speed video; 300kb/s for broadband video
  • Web browser: Internet Explorer 8 or higher, Firefox 1.2 or higher, or Google Chrome. If you do not have one of these versions, download the latest version from the following links:
  • Get Firefox! 
  • Adobe Flash Player. If you do not have flash, download the latest version from the following link:
  • Download Flash

Mac Users:

  • Apple Mac OS X version 10.3.9 or later
  • Memory: 256 megabytes (MB), *64 megabytes (MB) of VRAM or more when accessing events with Adobe Flash content for a better experience
  • Any computer supported by Mac OS X version 10.3.9 or later, PowerPC or Intel
  •  Internet connection: 28.8kb/s for audio; 56.6kb/s for low speed video; 100kbps for high speed video; 300kb/s for broadband video
  • Web browser: Apple Safari , Firefox , or Google Chrome. If you do not have one of these versions, download the latest version from the following links:
  •          Get Firefox!        
  • Adobe Flash Player is the recommended player for Mac Users. Download the latest version from the following links:
  • Download Flash

You also require a 16-bit sound and a 256-colour video card, as well as multimedia speakers.

Q: How can I receive a PDF copy of the certificate to keep for my records?
A: We have setup the ability to generate and save a PDF copy. However, if for some reason this fails to function, there are various programs that allow you to generate your own PDF file. The most common of these and the easiest to use is CutePDF. It will create a new printer in your list of printers. You can then select this as the print device when you print and it will then ask you where to save your PDF file. This function can be used to generate a PDF of anything that you can normally send to your printer. You can download it from the following link:


Q: Do I need to download anything to view this presentation? (for those evaluations where a video is presented)
A: No, you should not need to download any additional software. You simply require a PC or Mac, with an active internet connection, and recent version of Internet Explorer, Firefox, Google Chrome and Adobe Flash Player. If you do not have one of these versions, download the latest version from the following links:

       Get Firefox!      
Download RealPlayer

Q: My Presentation rebuffers a lot and when the video plays, it is choppy. What is the problem? (for those evaluations where a video is presented)
A: You may not have enough bandwidth to support the selected audio or video stream. Audio-only requires an Internet connection speed of approximately 20kpbs and broadband video requires up to 350kbps of available bandwidth. 

Q: The video won't play at all. What do I do? (for those evaluations where a video is presented)
A: You may be experiencing difficulties with video for the following reasons:

  • Unsupported media player or dated version of Adobe Flash Player or Windows Media Player: We suggest you test your system and download the latest version of Adobe Flash Player or Windows Media Player if required.
  • Internet connection interrupted: Ensure that your connection to the internet is active.
  • Accessing media file from behind a corporate firewall: Occasionally, corporate firewalls and/or proxy servers do not allow video to play through internal corporate networks. You will need to either connect to the broadcast site from outside the firewall or ask your MIS department to open port 80 which supports audio & video streaming.

2wire.com has a speed test you can check at speedtest

Q: I cannot hear the audio when the presentation is playing. (for those evaluations where a video is presented)
A: Ensure that you have the correct version of Adobe Flash Player installed on your computer. If you do not, download the latest version from the following link:

Download Flash

Also verify that your speakers are turned on and that the volume is set at an audible level.

Q: Why does the audio sound scratchy, or inconsistent? (for those evaluations where a video is presented)
A: Make sure you have the appropriate media player installed on your computer. Make sure your speakers are turned up, and connected, and your connection to the Internet is active.

Q: Why can't I see the web content? (for those evaluations where a video is presented)
A: Your browser may not be properly configured to view your chosen stream format (Adobe Flash Player / Windows Media Player). If you are using Internet Explorer, check your "Internet Options", and ensure the formats are supported.

Q: I cannot login to the presentation. Why not? (for those evaluations where a video is presented or participation is restricted)
A: If you cannot login to the presentation, the author may have put in access control rules that apply to only a specific list of viewers. Contact us at info@cmesolutions.org and tell us which video you are trying to view to verify.

Q: What do I do if I'm behind a corporate firewall? (for those evaluations where a video is presented)
A: Occasionally, our visitors have trouble viewing streaming media content because they are behind a corporate firewall. Please use the information below to eliminate this problem.

Media Player Firewall Information
You will need to either connect to the broadcast site from outside the firewall or ask your MIS department to open port 80 which supports audio & video streaming.